Returns & Refund Policy at Vapes For Sale UK
At Vapes For Sale UK, customer satisfaction is important to us. We are committed to supplying high-quality vaping products and providing a fair, transparent returns and refunds process. This policy outlines your rights and our procedures in line with the UK Consumer Rights Act 2015 and other applicable consumer protection laws.
Change of Mind
Due to the nature of vaping products and strict health and hygiene regulations, we do not accept returns or offer refunds for change-of-mind purchases. This includes ordering the wrong item, choosing an incorrect flavour, or deciding you no longer want the product after delivery. We encourage all customers to carefully review product descriptions before placing an order. If you require assistance before purchasing, our customer support team is happy to help.
Faulty, Damaged, or Incorrect Items
If you receive an item that is faulty, damaged, or not as described, you may be entitled to a refund, replacement, or repair. Please contact us within 7 days of receiving your order to report the issue. To help us assess the problem quickly, we may request clear photos or videos showing the fault or damage.
Your Consumer Rights
Under UK consumer law, you are entitled to:
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A full refund if a product is faulty within 30 days of purchase
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A repair or replacement if a fault develops after 30 days
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A refund if a repair or replacement is not possible
These rights apply in addition to any manufacturer warranties.
Non-Returnable Items
For health and safety reasons, the following items cannot be returned unless they are faulty:
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Disposable vapes
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E-liquids
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Opened or used vape products
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Clearance or sale items (unless faulty)
Return Conditions
Where a return is approved, the item must be:
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Returned in its original packaging
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Complete with all accessories and components
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Accompanied by proof of purchase
Failure to meet these conditions may result in the return being refused.
Return Process
To request a return or refund, please contact our support team with your order number, details of the item, and the reason for return. Once your request is reviewed, we will provide instructions on how to return the item. Customers are responsible for return postage costs unless the item is faulty, damaged, or sent in error.
Refund Processing
Once we receive and inspect the returned item, we will notify you of the outcome. Approved refunds will be processed back to the original payment method within 5–10 business days, depending on your bank or payment provider.
Late or Missing Refunds
If you have not received your refund within the stated timeframe, please check with your bank or payment provider first. If the issue persists, contact our support team and we will assist further.
Changes to This Policy
We reserve the right to update or modify this Returns & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have questions about returns, refunds, or your consumer rights, please contact us: